Troubleshooting

What you see	Likely cause	What to do
No Prospecting section in Salesforce Go	Sandbox doesn't have the license	Match licenses or refresh the sandbox, or contact your account team
Errors when setting up or running the agent	User's locale isn't English (United States)	Change the user's Locale field
Report doesn't appear in Add Sources	Report is in a private folder, or isn't Account-based	Move it to a shared folder and include Account ID
ZoomInfo connection fails	Missing permission set, or signed in with a ZoomInfo admin account	Assign ZoomInfo Prospecting Access; use a standard ZoomInfo user
Agent runs but you see zero prospects	Builder doesn't own the accounts; the template's industry rule is still in place; or unreviewed prospects are at the weekly limit	Route to one rep (you); remove the default industry rule; approve or reject what's waiting
Prospects tab missing	Tab not added yet, or caching	Add it in App Manager, or go to /lightning/page/prospecting
"We couldn't turn on this feature"	Prospecting was turned off and on again	Stop and ask an expert
Generate Prospects From Account is missing or shows an error	Action isn't on the page layout, or a known issue with the action	Add the action to the Account page, or use Run Agent instead
A rep can't see their prospects	Missing permission set	Assign Sales Agentic Prospecting
Add clear "do not recommend…" language to Poor Prospect	Criteria aren't explicit about exclusions	Add clear "do not recommend…" language to bad fit