Workshop Overview

Coral Cloud Resorts is a small resort chain that combines technology with luxury hospitality to offer a personalized guest experience at a beachside location. The resort utilizes data and AI to customize every aspect of a guest's stay based on their preferences. Their goal is to create a seamless and memorable experience for each guest by integrating cutting-edge technology throughout their journey.

Get hands-on with Data Cloud and Agentforce to see how generative AI and real-time data converge. You'll build a complete lifecycle—from AI-driven targeted marketing campaigns and intelligent service agents (infused with website knowledge) to seamless human handoffs and agent-assisted loyalty actions. Transform your customer experience with the power of the Salesforce AI platform.

Steps	Exercise	Link
Exercise #0	Setup Your Salesforce Org	Exercise #0
Exercise #1	Create a Multi-Step Targeted Marketing Campaign with AI	Exercise #1
Exercise #2	Enhance an Employee Agent with Loyalty Actions	Exercise #2
Exercise #3	Supercharge Service Agent with Website Knowledge	Exercise #3
Exercise #4	Transition from Agent to Human Representative	Exercise #4
Prompts	All prompts here	Prompts